Privacy Policy

Effective Date: October 2025
Company Name: Bakgwadiba Financial Services (BFU)
Head Office: Giyani, Limpopo, South Africa

1. Introduction

Bakgwadiba Financial Services (BFU) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws.

By using our services or visiting our website (https://bakgwadiba.co.za), you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Details: Full name, ID number, contact information, date of birth, and address.
  • Financial Information: Banking details, payment history, account numbers, and income verification.
  • Beneficiary Information: Names, ID numbers, and contact details of dependents or beneficiaries.
  • Service Usage Data: Information about the products or services you have with us.
  • Website Data: IP address, browser type, and interaction with our website (cookies and analytics).

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Providing funeral cover and financial services.
  • Processing applications, payments, and claims.
  • Verifying identity and preventing fraud.
  • Communicating policy updates, benefits, and service improvements.
  • Complying with legal and regulatory requirements.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Authorized employees and representatives for operational purposes.
  • Regulatory authorities (such as the FSCA or SARS) when required by law.
  • Third-party service providers (e.g., IT, payment processing, auditing, or compliance services) who are contractually bound to protect your information.
  • Funeral service partners or benefit providers to process valid claims and deliver related services.

5. Data Storage and Protection

BFU takes appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
Your data is stored securely in compliance with South African data protection standards and retained only for as long as necessary for legal or operational reasons.

6. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for certain uses of your data.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your data has been misused.

7. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience and analyze traffic patterns. You can adjust your browser settings to refuse cookies, though some site features may not function properly.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations. Updates will be posted on our website with the revised effective date.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
info@bakgwadiba.co.za